Pay My Water Bill / Water Customer Service

Pay Your Bill On Your Smartphone

My Civic App Discover a new way to pay your bill download android or ios

Smartphone App Pay

QR Code to download mobile app to pay water bill

Download our NEW iOS or Android app to pay your water utility bill directly from your smartphone, anytime, anywhere. Visit your smartphone's app store and search for "MyCivic Utilities".

We encourage you to use one of the above digital water bill pay options for your convenience. Need help creating a new account with Municipal Online Payments? Visit our sign-up page for detailed instructions.


Reinstatement of Late Fees

During the Covid-19 pandemic, a moratorium was put in place, which prohibited shutting off water service due to non-payment. Beginning with the March 2020 billing cycle, the City of Signal Hill Water Dept discontinued water meter shut-offs and charging late fees on delinquent accounts. With the shut-off moratorium lifted in December 2021, the City will reinstate late fees on all delinquent accounts as of the August 2022 billing cycle. If an outstanding balance remains unpaid, the City will begin delinquent bill processing in accordance with Senate Bill 998 (Discontinuation of Residential Water Service).

Please pay all balances by August 31, 2022, in order to avoid late fees. Please get in touch with our office at 562-989-7315 with any questions. 

For additional assistance:    

  • Low Income Household Water Assistance Program, administered by California Department of Community Services and Development. For more information, please visit
  • City of Signal Hill Low Income Water Discount, for more information and application, please visit

Pay By Mail

To pay by mail, send a check to:
City Hall - Water Billing
2175 Cherry Avenue
Signal Hill, CA 90755

Auto-Debit / Paperless Billing

If you are a current customer and would like to sign up for paperless billing and/or auto draft, please complete this form (PDF) and return to

New Water Service Account

To open an account for new water service, please call 562-989-7315. You will need to fill out the Water Service Application  (PDF) and return to the Water Department via email at, or mail to City of Signal Hill, 2175 Cherry Ave., Signal Hill, CA 90755.

More Information

For questions/concerns regarding water billing or to pay by phone, please call 562-989-7315.

View details (PDF) on how to read your water bill.

Find additional information on whether you qualify for the City's Low Income Water Discount (PDF).