Responsibilities
Dispatchers/jailers provide information to field units for service calls and officer-initiated activity. Their responsibilities include:
- Answering 911 emergency calls for service
- Gathering critical information and providing it to field units in a timely fashion
- Questioning callers to determine if a police response is warranted and if so, at what level
- Answering routine calls for service via business lines
- Responding to individuals in the station lobby who are requesting police assistance
- Performing warrant, driving status, and criminal history checks on persons detained in the field
- Providing calling parties with information when other City departments are closed
- Providing Records Bureau functions to on-duty personnel and outside agencies after routine business hours
Training
Dispatchers/jailers receive extensive state-certified classroom training and up to six months of one-on-one training with experienced trainers.