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You or your authorized representative may file an ADA grievance if you believe that:
Before filing a grievance, you may seek informal resolution by contacting the City’s Designated ADA/504 Coordinator, Hannah Shin-Heydorn, at (562) 989-7375, or firstname.lastname@example.org. If your informal concern is not resolved in a timely fashion, you may file a formal grievance under this procedure.
You are encouraged to file your grievance as soon as possible, but within 60 business days.
The grievance should be in writing and contain information about the grievance, submission date, name, address, telephone or cell phone number of grievant, location, date and description of the problem. A grievance form is available at the City for your convenience, but is not required to be used.
Grievances should be submitted to the ADA/504 Coordinator, Hannah Shin-Heydorn, at (562) 989-7375, or email@example.com with a copy to the City Clerk.
An alternate means of filing grievances, such as personal interviews or audio recording of the grievance, will be made available for people with disabilities upon request.
After receiving your grievance, the ADA/504 Coordinator will investigate within 20 business days. The investigation may include you and any other person(s) the investigator believes to have relevant knowledge concerning your grievance. The investigator will also consider any written evidence submitted.
After completing the investigation, the investigator will review the factual information gathered. The ADA/504 Coordinator will then issue a written response.
The ADA/504 Coordinator will provide a response within 20 business days.
The City does not retaliate against you for filing a grievance and does not permit retaliation by its officers or employees. Please notify the ADA/504 Coordinator of any retaliation. What can I do if I am not satisfied with the initial investigation?
If you are not satisfied with the response you may submit an appeal within 15 business days of your receipt of the response to the City Manager, stating the reasons for the appeal. An alternate means of filing an appeal, such as personal interviews or audio recording of the appeal, will be made available for people with disabilities upon request.
Within 20 business days after receipt of the appeal, the City Manager, or his designee, will meet with the grievant to discuss a resolution. Within 20 business days after the meeting, the City Manager, or his designee, will respond with a final resolution.
You may file your appeal at the following address:
City of Signal Hill ATTN: ADA/504 Coordinator 2175 Cherry Avenue Signal Hill, CA 90755
If you are not satisfied with the results of the appeal, you may file a complaint with the appropriate agency or department of the State or Federal government. Contact the U.S. Department of Justice or the California Department of Justice Civil Rights Division for information about how to file a complaint with these agencies.
Using this grievance procedure is not a prerequisite to pursuing any of your other remedies. However, in the interest of a prompt resolution of the grievance, the City encourages you to use this procedure in addition to any other available alternatives you may choose.
All grievances received by the ADA/504 Coordinator and appeals to the City Manager will be kept by the City of Signal Hill for at least three (3) years.
Every ARC staff holds a high school diploma, many staff have college credits in early childhood education, recreation or a closely related field. Each staff has a minimum of 6 months experience working with school aged children. The staff participate in bi-monthly trainings that cover a variety of topics including, but not limited to: Youth Development, Encouraging positive behavior, safety procedures, games, transitions, age specific learning/development and social emotional learning. In addition, each of the staff hold a certification in First Aid/CPR/AED.
Public records, City Council resolutions and ordinances, and other information can be requested by submitting the Records and Information Request Form online. See the Administration Department's Schedule of Fees (PDF) for information on copying costs and record retrieval fees.
City Council meetings are held on the second and fourth Tuesday of every month at 7:00 p.m. at City Hall Council Chamber, 2175 Cherry Avenue, Signal Hill, CA 90755.
We no longer process passport applications at City Hall. You may go to the U.S. Post Office, 2371 Grand Avenue, Long Beach.
You may pick up a California Voter Registration Form at City Hall, 2175 Cherry Avenue, Signal Hill or visit the Los Angeles County Registrar-Recorder/County Clerk website to register online.
The Signal Hill Municipal Code Sections 2.32.090(D), 2.36.070(D), and 2.80.052(D) states that a commissioner who misses any regular commission meeting due to an unexcused absence, shall not be entitled to receive that portion of their regular monthly salary for such meeting, except that if any additional regular or special meeting is held that month and the commissioner attends such meeting, then the commissioner shall be entitled to their regular monthly salary, without deduction.
The Sustainable City Committee includes two members of the City Council, who are appointed by a majority vote of the City Council.
Commission seats are filled through an application process. Interested residents including incumbent commissioners must apply. Commissioner candidates are interviewed and selected during a noticed public meeting of the City Council. Commissioners may serve on only one of the three commissions.
The City of Signal Hill does not have building permit history online. Permits for individual property must be viewed in person by coming in to City Hall during regular business hours. Copying is available at .30 cents a page for the first 30 pages and .20 cents thereafter.
The City Clerk Department makes every effort to use the same polling places for each election. As noted above, sometimes it is not possible to keep the same polling place. Therefore, it is important that you check the back of your Sample Ballot Booklet for your polling place location.
In addition, Elections Code Section 18370 states that no person, on election day, or at any time that a voter may be casting a ballot, shall, within 100 feet of a polling place, or the elections official's office:(a) Circulate an initiative, referendum, recall, or nomination petition or any other petition.(b) Solicit a vote or speak to a voter on the subject of marking his or her ballot.(c) Place a sign relating to voters' qualifications or speak to a voter on the subject of his or her qualifications except as provided in Section 14240 (challenge of a voter).(d) Do any electioneering as described above.
As used in this section, "100 feet of a polling place, or an elections official's office" means a distance 100 feet from the room or rooms in which voters are signing the roster and casting ballots. Any person who violates any of the provisions of this section is guilty of a misdemeanor.
It is our goal to have all of our polling places accessible to the physically handicapped. If a voter cannot get inside the polling place, the voter may request to vote curbside. A poll worker will bring a ballot and marking device outside and assist the voter in casting a ballot. Please see California Elections Code Section 14282 for further information. The California Elections Code is available at http://www.leginfo.ca.gov.
Business hours are Monday through Thursday, from 7:30 am to 5:30 pm, and Friday, from 7:30 am to 4:30 pm, excluding holidays. Cash, check, or money order payments are accepted.
No. Requests for outdoor events exceeding 50 guests must submit a letter of intent describing event and crowd control measures for review and approval by the Community Services Department. If the event will have more than 75 guests, approval may be required from the Parks and Recreation Commission. No payment will be accepted for such a reservation until the event and crowd control measures have been approved. Please contact Community Services at 562-989-7330 for more information.
Yes. A permit issuing written approval from the Community Services Department must be secured prior to setting up a jumper / bounce house at a city park. Only vendors on the pre-approved vendor list are permitted to set up in the park. The house must be placed on turf and situated so that its entrance is at least eight feet away from any object that could hurt an occupant. The maximum space allowed for the house is 20' by 20'. For safety reasons, houses must be enclosed. Only one bounce house is permitted in a park per day. A picnic shelter permit is required with a bounce house permit.
Cancellation must be made in writing to the Community Services Department at least ten business days prior to the event date in order to receive a refund. The non-refundable deposit will be retained upon notice to the city of cancellation. If the applicant cancels less than ten business days prior to scheduled usage, 50% of all fees and deposits shall be forfeited. If the cancellation is made five working days or less prior to the event, all fees and deposits shall be forfeited.
A full refund will be made in the event of cancellation due to inclement weather or a city program. There is no refund for reservation time not utilized by the applicant, except for reasons of inclement weather. Inclement weather refunds will only be issued if approved by the director of community services.
Yes, we accept Visa, Mastercard, American Express and Discover.
Children under 18 must be signed up by a parent or legal guardian. Library Card Information
Cash, checks, cashier's checks, and money orders are accepted. If you have questions regarding a payment made in person, please call (562) 989-7316.
Please write the citation number on your check before mailing. If you have questions regarding a mailed payment, contact the Phoenix Group at (800) 535-2421.
The registered owner must respond to the Signal Hill Police Department with:
Additional towing and storage fees will be charged and are payable at the tow yard. A release must be obtained from the Police Department prior to the vehicle being released from the impound yard. Driver's licenses and vehicle registration status will be verified by the department prior to releasing the vehicle. Please see Service Fees and Charges (PDF) for additional fee information.
Requests for police reports are made at the front desk of the Signal Hill Police Department during normal business hours. The person requesting the report must fill out a request form and show proof of identity.Insurance companies and law offices may obtain reports by mail. The report number and a check for the correct fee must be mailed with the request. All reports are $20.
2745 Walnut Ave.
Signal Hill, CA 90755
Monday - Thursday7:30 a.m. - 5:30 p.m.Friday7:30 a.m. - 4:30 p.m.
The Signal Hill Police Department uses Nixle, a free service that sends alerts, updates and emergency information straight to your cell phone via text. You can also receive alerts via e-mail. Sign-up is free, fast and easy: simply visit Nixle's website and they'll take it from there.
Los Angeles County Crime Stoppers allows anyone to report a tip safely and completely anonymously, with a chance at a $1,000 reward if your tip leads to an arrest or the location of a missing person. All tips are handled by a third party service provider, meaning you don't have contact with any law enforcement agency. Your information is never collected or stored. You can submit a tip by phone (1-800-222-8477), e-mail or online.
For more information, visit Los Angeles County Crime Stoppers online.
The City of Signal Hill's municipal code can be found in its entirety online. If you have additional questions, you may contact SHPD during normal business hours at 562-989-7200.
Information on prisoners still in custody at the Signal Hill Jail may be obtained by calling 562-989-7200 and asking for the jail. To find out if a particular prisoner is going to court that day, call at noon. Additionally, VINE is a program instituted by the Los Angeles County Sheriff’s Department. This program allows you to check on the status of an inmate via a toll-free 24-hour telephone service. This phone number is 877-VINE-4-LA (877-846-3452). You will need the prisoner’s L.A. County booking number to use this service. Please note: Do not depend solely on the VINE service for your protection. If you feel that you may be at risk, take precautions as if the offender has already been released.
You can find more information on our website about the jail, booking process and prisoner information.
Citations can be paid by check through the self-addressed envelope attached to the citation. The City also offers a way to electronically pay for parking citations and to contest parking citations through Paymycite.com. The site has easy to follow instructions that will assist you in paying your citation.
If you wish to learn more about contesting a parking citation, visit our Parking Citations page.
When you call 911 within Signal Hill city limits, the call will be answered by a Dispatcher/Jailer at the Signal Hill Police Department. All 911 calls, regardless of whether they are a medical emergency, police emergency, or a misdial, are answered at this one location. See our page on 911 Calling Procedures to learn all about how dispatchers handle 911 calls in Signal Hill.
You can request a service or report a problem online any time. Please visit our iWorq request page at https://www.iworq.net/iworq/Web/Request.asp?cityid=242&fid=700.
If your request needs attention during regular business hours, you also have the option to call Public Works at 562-989-7250.
If this is an emergency that needs attention outside of our regular hours, please call one of the following emergency numbers:
Fats, Oils, and Grease (FOG) can cause significant damage to the sewer system. Sewer overflows and backups due to FOG buildup creates health hazards, threatens our water resources, and can be costly to repair. The City of Signal Hill aims to improve water quality and help eliminate sewer overflows and backups by eliminating the amount of FOG that enters the sanitary sewer system. Residents are encouraged to properly dispose of FOG.
For more information, see our Guide to FOG (PDF).
The California Vehicle Code requires an oversize load permit for any load exceeding legal weight or dimensions. That would be loads exceeding 14' high (Section 35250), 8'6" wide (Section 35100), 40' long (single), 65' (truck/trailer), 75' (multi trailers) (Section 35400 & 35401), or 20,000 lbs/axle (Section 35550).
The Los Angeles County Department of Public Works issues the Transportation Permit for the City of Signal Hill. The permit may be obtained over the Internet at the link below.